Tips to Build Customer Support for the Golden Age of Mobile Games by Jenn Cadieux, Customer Support Supervisor

mobile game developers are faced with 2 crucial questions: how can they stand out in the crowded mobile market and how can customer support help reach this objective? 

Its no secret that mobile games have exploded in popularity; players are spoiled for choice and there truly is something for everyone. 

In 2020, the App Store offered 957,390 gaming apps! 

How to Create a Mobile Support Strategy

Mobile has come a long way since the launch of the first mobile game in 1997 

When we started thinking about Customer Support for mobile games, it quickly became evident that our support team needed deep knowledge of the games and thorough technical knowledge of various devices and social platforms.  

Based on this conclusion, our approach to customer support prioritizes collaboration, inclusion, and ownership to deliver the best customer support to our players.  

Read the Gamasutra article to get top advice to implement a successful customer support strategy 

 

DO YOU WANT TO REACH MILLIONS OF PLAYERS AROUND THE WORLD?