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Customer Success Engineer
In the first three months you will be
- The first point of contact for our game team developers for questions, inquiries and issues
- Growing your own and our internal knowledge base of our technical products
- Diagnosing, troubleshooting, researching and identifying solutions to issues
- Setting up a support pipeline together with IT, the Product Owner and Technical Lead for transparency and metrics
- Collaborating with the PO and QA to create a process for bug reporting and escalation to the internal teams
In the next 6 months, you'll be
- Collaborating with the PO and Technical Lead to set up and ensure SLAs
- Set up and refine an onboarding process for new game teams
- Giving the PO feedback on the issues the game team developers face, and actively proposing solutions
- Creating a plan to scale the Developer Happiness department, including creating playbooks.
As a Customer Success Engineer, you have the following qualities
- You thrive on investigating and solving problems, and love technical challenges
- You have proven work experience in a technical support role (Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician)
- Good understanding of computer systems, mobile devices and other tech products
- Familiarity with remote desktop applications and help desk software (e.g. Zendesk)
- BS degree in Information Technology, Computer Science or relevant field preferred
- Fluent in French and English
- Unity programming experience is a plus
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