Customer Success Engineer

In the first three months you will be

  • The first point of contact for our game team developers for questions, inquiries and issues
  • Growing your own and our internal knowledge base of our technical products
  • Diagnosing, troubleshooting, researching and identifying solutions to issues
  • Setting up a support pipeline together with IT, the Product Owner and Technical Lead for transparency and metrics
  • Collaborating with the PO and QA to create a process for bug reporting and escalation to the internal teams

In the next 6 months, you'll be

  • Collaborating with the PO and Technical Lead to set up and ensure SLAs
  • Set up and refine an onboarding process for new game teams
  • Giving the PO feedback on the issues the game team developers face, and actively proposing solutions
  • Creating a plan to scale the Developer Happiness department, including creating playbooks.

As a Customer Success Engineer, you have the following qualities

  • You thrive on investigating and solving problems, and love technical challenges
  • You have proven work experience in a technical support role (Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician)
  • Good understanding of computer systems, mobile devices and other tech products
  • Familiarity with remote desktop applications and help desk software (e.g. Zendesk)
  • BS degree in Information Technology, Computer Science or relevant field preferred
  • Fluent in French and English
  • Unity programming experience is a plus

Join us