AT MY DESK by Jorge Chaparro, Community Manager

WHAT IS YOUR ROLE AT Square Enix montréal? 

will manage the online presence of one of our unannounced games, which makes me a community manager without a community! That said, because the department and position was relatively new to the studio (and project)my role for the last year has been more about setting the tracks before we put a train (in this case, our community) on it.  

How many YEARS have your worked IN THE VIDEO GAME INDUSTRY? 

Oof, hmm... about 8 years?  

WHAT DID YOU WANT TO BE WHEN YOU WERE 9? 

That was right around when I realized that being Batman was probably not a super-fun way to live, so I think firefighter? 

WHAT IS THE FIRST THING YOU DO IN THE MORNING BEFORE TURNING ON YOUR COMPUTER? 

Well after I get ready for work – shower, get dressed, etc. - I make a coffee and give myself a nice 10–15-minute buffer to check the news and last night’s scores (praise all things high and mighty, the NHL is back!) 

WHAT IS YOUR ROLE AT SEM (WHAT DO YOU DO)? 

will manage the online presence of one of our unannounced games, which makes me a community manager without a community!

That said, because the department and position was relatively new to the studio (and project)my role for the last year has been more about setting the tracks before we put a train (in this case, our community) on it.  

WHAT TOP 3 SKILLS DOES IT TAKE TO BE GOOD AT YOUR JOB? 

Community management can be a lot of things, it’s super malleable position because it’s about people and engaging with them. 

What that looks like will depend on the community, the manager, and the thing the community is built around - in our case, a game. So, the 3 skills I identify as crucial to my job might not be so for another community manager.  

With that being said, here are my top three, which mind you are subject to change if you were to ask me another day! 

  • Organized: with lots of moving parts it’s easy to lose track of things if you aren’t organized! Pro tip: get familiar with Google Sheets & Excel, these tools are your friends. 
  • Sociableworking with people is critically underrated, and as an introvert (according to the Myers-Briggs) I can empathise with social anxieties. However, my job is all about people, and so it was critical for me to transition into being a loud introvert. 
  • Empathy: My job description could be boiled down to being a representative of the players to the game team, and a representative of the game team to the players. I need to be able to empathize with each side to adequately do my job. 

WHAT IS THE ONE THING ON YOUR DESK YOU COULD NOT LIVE WITHOUT AND WHY? 

Coffee and it’s not even close. 

HOW WOULD YOU RATE YOUR COFFEE MAKING SKILLS? 

They’ve gotten better since I got a pour over. I had to actually look up water/coffee ratios and the brew has gotten much smoother. Although, a pour over is hardly rocket science, so I guess they’ve gotten better for me. 

WHAT IS THE TYPICAL DAY OF A COMMUNITY MANAGER AT SQUARE ENIX MONTRÉAL? 

Lots of meetings with different departments and partners. Lots of PowerPoints to convey strategies (and eventually reports). Lots of excel-ing to detail said strategies, build calendars, commission assets. 

Once our project is live there will be a lot of engaging with our players, which is going to eat into my time for all the other things (see “Organized”). 

Oh, and keeping a constant presence online – I need to be aware of all the current trends and real-world events. 

 

WHAT IS PEOPLE’S BIGGEST MISCONCEPTION ABOUT YOUR ROLE? 

That I’m chilling on Facebook all day. Come on people, that's so 2015, today I’m clearly chilling on TikTok.

SWEATPANTS WHILE WORKING REMOTE. YAY OR NAY? 

Nay! If you’ve crossed that line then god-speed, but if you haven’t, save it for evenings and the weekend. With WFH, making work and home distinctly different is so important for our mental health. Make sweatpants a treat, it’s an easy win. 

 

Want to work with awesome people like Jorge?